So, you’ve accidentally purchased an application or a subscription from Apple, and now you want your money back. Getting a refund can be tricky, but there are sure ways to become eligible for an Apple refund. Don’t worry because I’ll show you how in this article.
Apple may refund accidental purchases, but they should be from the Apple Books, iTunes Store, App Store, or other Apple services. You can request it using your iOS device and sign in to the Apple Refund page with your web browser to get a refund. Typically refunds will be processed in one to two days.
I accidentally bought a subscription to Tinder Gold, and Apple refunded me. Requesting a refund for accidental Apple purchases can be done in simple steps. Read on to know how you can get your money back after purchasing an Apple service that you don’t need.
Why Does Apple Deny My Refund Request?
Occasionally, Apple denies refund requests due to suspicion of committing fraud, displaying manipulative behavior, or abusing the refund policy. All these actions entitle Apple to a counterclaim and deny your refund request. As a result, it’s not always possible to get a refund for accidental purchases.
Even if you’ve managed to create a refund request, you might realize that it’s not guaranteed all the time. However, it’s impossible to make a refund request if the charge is still pending. Once the appeal has been processed, that’s the only time you can make a request again.
Likewise, any unpaid orders also make you ineligible for a refund. You have to settle your outstanding order first to make a request. But since Apple doesn’t have a clear rule when it comes to refunds on online purchases from the App Store and iTunes, it’s vague whether you’re eligible for a refund or not.
While Apple grants occasional refunds, the company will deny requests if it notices a user often requesting refunds. Therefore, getting a refund from Apple purchases such as iTunes can surely be a handful for frequent users.
The vagueness of the refund policy can make refund requests difficult even if you don’t intend to abuse the policy or show a frequency pattern. As a result, it’s tricky to earn Apple’s trust when it comes to getting back your money from an accidental purchase.
Whether you’ve placed an order without enough information or placed it accidentally, it’s still worth trying to get a refund. However, it can be exhausting to wait for the refund to be granted, knowing that the process takes time before Apple reviews it.
The best way to speed up the process is to contact Apple Support directly and get a direct response on what you should do to get your money back. Unfortunately, you won’t find a built-in link on the App Store or iTunes to request a refund, so you need to use a web browser to create one.
Consider the following steps when requesting an Apple refund using a web browser:
How To Get A Refund From Apple
- Go to Apple’s Report A Problem page.
- Sign in with your credentials.
- Select the appropriate category – music, apps, books, movies, TV shows, or all.
- Click the Report A Problem located beside the type you want to request a refund for.
- Select “Choose Problem” and click on the right item from the dropdown menu.
- Tap the send request button.
Apple should respond within two days. If not, try to make a follow-up to figure out what you should do next.
On the other hand, you can also request a refund through email receipt. Below are the steps you should follow for an email receipt request:
- Open your mail.
- Look for the Apple receipt from your order.
- Select the item from the receipt you want to get a refund for.
- Tap the Report A Problem button, and then you’ll see the problem reporting page.
- Provide your credentials, including Apple ID and the password.
- Click on Choose Problem and select the corresponding item from the menu.
- Submit your request.
If you forgot the date of purchase, it would not be easy to recognize the same receipt since you need to search on your email manually.
If you’re not sure where to make your Apple purchases, check out my article Should You Buy From Apple Online or In-Store to get some useful tips? I have so many things to share with you about the most worthy Apple purchases to make.
How to Get a Refund From Apple?
- Sign in to reportaproblem.apple.com.
- Tap or click “I’d like to,” then choose “Request a refund.”
- Choose the reason why you want a refund, then select Next.
- Choose the app, subscription, or another item, then choose Submit.
Apple introduced the latest feature in requesting refunds for in-app purchases. The iOS 15 now allows you to create refund requests for Apple purchases within the apps. If you don’t want to go through the tedious process of requesting refunds via the Report A Problem page, this is the best option.
The Request a Refund within the apps allows users to select this option easily and then choose the in-app purchase for which they want a refund. Identify the problem with the rebate before clicking the Request A Refund button.
Now that you have submitted your request, you’ll receive an email update regarding the status of your refund. Expect to get a response within two days from Apple Support. You can also visit the Apple website’s Report A Problem page to check your refund status even if requested within the app.
To make it easier for you, here’s a step-by-step guide in getting a refund from Apple:
If you’re charged for an app or subscription that you don’t use anymore, cancel your subscription. If you were charged for an in-app purchase you didn’t make, check your family member’s orders.
Usually, users that are family organizers experience this issue. If you do, tap the Apple ID button and select “All” to ensure your family member’s purchases are charged accordingly by showing the shared payment method.
Refund eligibility varies depending on the region or country you are located. Make sure to review the Apple Media Services Terms and Conditions to know the eligibility requirements in your area. The consumer law protection may retain your rights according to your local regulations.
You may have noticed that Apple charged you after buying a subscription or adding a payment method. Read my article Why Is Apple Charging You? What To Do About It and know all the possible reasons.