Why Will My Fitbit Not Setup? Here’s A Simple Fix

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Have you found your Fitbit not allowing you to finish the setup? Maybe you kept on trying to connect with your phone or tablet?

Fitbit has some issues during the initial setup, and I’m here to help you fix them.

Syncing problems are the most common issues during the initial setup. First, remove all other devices connected to your Fitbit account, and from the list of connected Bluetooth devices on your phone or tablet, reinstall the Fitbit app and try to connect your Fitbit again.

Let me help you solve your problems. Read all the way through so you don’t miss any tips, instructions, and troubleshooting methods so you can fix your Fitbit issues immediately.

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How Do I Get My Fitbit Set Up?

Go to Fitbit’s Setup page and scroll down to “Download and log in to the Fitbit app,” and click “Apple App Store” if you’re using an Apple Device or “Google Play Store” if you’re using an Android device. When prompted, download the app, open it, and tap “Set Up a Device.”

You can find these steps on Fitbit’s setup page, but below are four steps to set up your Fitbit. Fitbit Aria has different instructions since the scale needs some calibration according to your unique preferences.

Did you know you can transfer your Fitbit to another person by disconnecting it from your account and pairing it with the new owner’s Fitbit account? Read more about it in my easy guide on transferring your Fitbit to another person.

Setting Up Fitbit Aria – Specific Procedures:

  1. Personalize your scale info.
  2. Put the scale into setup mode.
  3. Connect to Fitbit Aria’s Wi-Fi connection.
  4. Reconnect to your home network.

How To Setup Fitbit On A Computer:

  1. At the bottom of Fitbit’s setup page, click on the “Download Fitbit Connect for Windows 10 or Mac OSX” option.
  2. Download the app on your computer.
  3. After the installation is complete, click on Set Up a New Device, or follow the steps when a prompt tells you to do so.
  4. The on-screen instructions will guide you throughout the process and ensure your Fitbit tracker is nearby and ready to be connected.

There’s also an option for users that want to use a Fitbit without linking it to their phones. Instead, you will connect your Fitbit through the Fitbit Connect app to make your tracker work without needing a phone.

Your computer/laptop should also be Bluetooth enabled to make sure it can connect to your Fitbit tracker properly. If it’s not Bluetooth allowed, you need to buy a Fitbit wireless sync dongle which you can get for a great price on Amazon.

I use my phone to connect my Fitbit trackers. The computer applications have a lot of syncing issues that are a big hassle to fix. I advise you to use your phone as much as possible. Overall, these steps should make setting up your Fitbit trackers easier.

Why Is My Fitbit Not Working?

If your Fitbit does not work, plug the charging cable into the USB port on your computer or any UL-certified USB wall charger, clip the other end of the charging cable to the port on the back of the tracker, and the pins of the charging cable must lock securely with the port.

Fitbit transfers data to your phone through Bluetooth. Unfortunately, when there are syncing issues, your Fitbit will not show any statistical data, which is why you’ll think it’s not working.

To learn more, you can read my article about if Fitbit uses Wi-Fi or Bluetooth to understand how Fitbit transfers data to your phone.

The fastest solutions to try are:

  1. Switching the Bluetooth setting on and off.
  2. Forgetting your Fitbit tracker in the Bluetooth setting and connecting it again.
  3. Remove the Fitbit device from your account.
  4. Updating the Fitbit app in the App Store or Google Play Store.

If the fixes above don’t work, you need to troubleshoot your Fitbit tracker to know what part of your Fitbit is not working.

Troubleshooting a Fitbit

Before troubleshooting a Fitbit, make sure your phone, tablet, or computer has all the updated Fitbit software before troubleshooting it.

For phones & tablets, try to do the following:

  1. Turn off Bluetooth, wait for 10 seconds, and turn it back on.
  2. Try setting up your device again.
  3. Restart your Fitbit.
  4. Restart your phone/tablet.
  5. Try setting up your device again.
  6. Remove all other Fitbit devices from your account and the connected Bluetooth devices on your phone or tablet.
  7. Uninstall and reinstall the Fitbit app. Note: Before uninstalling and reinstalling the app, you need to ensure that you are running a supported version of Android OS; see compatible Fitbit devices.

For Macs or Windows 8.1 computers:

  1. Turn your Fitbit device off and back on using the instructions found in How do I restart my Fitbit device?
  2. Try the setup process again.
  3. Remove all the other Fitbit devices from your account.
  4. Try setting up your device again.
  5. If nothing else works, try contacting Customer Support for more guided assistance.

When buying a new Fitbit, knowing how long it is expected to last you is crucial. You can read my helpful article for a complete guide on how long your Fitbit is expected to survive.

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