The Complete Guide To Fixing Fitbit Problems


If you’re using Fitbit for the first time and it just won’t stay on, there is a quick solution for this common problem.

Trust me when I say I’ve also tried this fitness tracker and encountered some problems while trying to stay on track. Since this is an essential device that you use daily, it’s important to know how to fix these problems.

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Why Is My Fitbit Not Staying On?

  1. Restart Fitbit, then do it again
  2. Remove the tracker from your Bluetooth
  3. Toggle bluetooth one and off
  4. Perform a firmware update
  5. If you cannot update, unpair the device or delete it from your account, repeat steps 1-3 and pair the tracker again

You should now be able to use your Fitbit device again and take advantage of its features. Make sure that it is charged to keep track of your steps and other fitness routines.

However, if you’re stuck with a firmware update problem, I’ll give you additional solutions to restarting the tracker and syncing with another computer or mobile device.

Here are other potential solutions to Fitbit updating issues:

  • Restart the device and update it again. In case it still doesn’t work, restart the device again.
  • If you want to sync the Fitbit tracker with your phone, remove the Bluetooth pair from the device. Go to your Bluetooth settings, find the Fitbit device, and select Forget.
  • Update your Fitbit using another computer or mobile phone. On your computer, go to the Fitbit app or website and log into your account. Then update your firmware.
  • At this point, if the firmware still cannot be updated, remove the Fitbit device from your account. On your mobile device, go to Settings, choose Fitbit device and Remove the device. On the Fitbit website, sign in to your account, you’ll find a gear icon on the upper right corner and click it, go to Settings, click Fitbit device, and select Remove this device from your account.

Finally, add the tracker device back to your account. Go to Account in the Fitbit app, select Set Up a Device, then continue by following the instructions on the screen. After reconnecting the device, tap Update.

I have also included some tips on why your Versa keeps on shutting off, how to get your Fitbit back to normal, and why your Fitbit is suddenly not holding a charge so keep reading.

Scared your Fit-bit band will break? Luckily you can fix the band yourself no problem, learn how easy this is in my helpful guide.Opens in a new tab.

Why Does My Versa Keep Shutting Off?

Your Fitbit Versa may be restarting due to an incomplete download, of a file file, or an incomplete firmware update. Sometimes it will shut off due to battery issues, restarting is a good choice to fix these issues.

A restart helps in many issues including the device not syncing, not showing notifications and reminders, not tracking steps and other data, and not responding to button presses, swipes, or taps.

When you restart your device, it will turn it off and on while activity data is not affected. However, some devices have tiny holes installed for altimeter, microphone, and sensors; do not insert any sharp objects into the holes as they can damage the device.

For the Versa series, what you need to do is press the back and bottom button and hold them for at least 10 seconds. Then wait for the Fitbit Versa logo to appear on the screen before you release the button. On the other hand, if your Versa still doesn’t work, you should contact their support team to handle the issue.

I have had the same issue before, my Versa would shut off randomly and disconnect from my app, then sync after a few days. Those troubleshooting tips didn’t help me, so I contacted the Support team to help me with my problem. The customer service finally resolved the issue and now my Versa is working properly. Sometimes, it would still have problems, but restarting it works just fine now.

Curious if you can use your Fit-bit for multiple devices? Discover if it’s possible in my article.Opens in a new tab.

How Do I Get My Fitbit Back To Normal?

There are many ways to get your Fitbit back to normal, such as unpairing and resetting the device. To do a factory reset, do the following:

  1. Go to Settings
  2. Select ’about’ and tap
  3. Scroll down to clear user data or factory reset
  4. Tap confirm or reset to reset the Fitbit to factory settings

Remember, resetting your Fitbit to factory settings will get your Fitbit back to normal, but you will lose all of your settings.

Now if you want to unpair your Fitbit device, here are the basic steps to follow:

  1. Go to your Fitbit app and click on the icon located on the upper left side and your tracker
  2. Scroll down until you find ‘remove this device’
  3. Check if your data is synced before you unpair, because the info will be lost
  4. Tap the ’confirm’ button to unpair your Fitbit device from the account

If your Fitbit device has been successfully reset and it won’t pair to another smartphone, the best tip is to go to your phone’s Bluetooth menu and check if your Fitbit device is still on the list. If so, select Forget This Device to be able to pair to another device again.

Sometimes, unpairing your device from the app does not “forget” the link between the Fitbit and your smartphone’s Bluetooth.

I had some trouble before with my Fitbit display after working out in the gym. It would not go back to normal after I recorded my workout.

I understand that I need to press and hold the button on the side until my tracker vibrates, this stops the recording and exercise mode, then displays the stats for my workout.

To scroll through your stats, press and release the button and continue pressing and releasing the button until you see a clock display, each time you press the button, you will see specific stats and once you’ve reached the last one, pressing the button again will get your Fitbit back to normal.

Why Is My FitBit Suddenly Not Holding A Charge?

If your Fitbit is not holding a charge correctly, your firmware or app might need to be updated, or your charging cable is dirty.Make sure your Fitbits charging contacts are dry and seated properly in their charger, if possible try to restart your Fitbit or use a different charger.

There are a lot of ways to extend your Fitbit’s battery life, check out these tips:

  • Disable always-on display.
  • Adjust your screen brightness and set it to Dim.
  • Go to Settings and reduce screen timeout.
  • Switch off the Snore Defect if you’re using Fitbit Sense.
  • Contact the Support team if your Fitbit device doesn’t hold a charge and basic troubleshooting won’t do the trick.

Want to learn more about your Fitbit to better use the device? I wrote an interesting article on how Fitbit tracks friends’ stepsOpens in a new tab. that you should check out.

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