A Fitbit can connect to your phone, PC, and tablet through Wi-Fi or Bluetooth. However, what are you supposed to do when it keeps disconnecting?
In this article, I’ll teach you everything you need to know about stopping Fitbit from disconnecting.
Try disconnecting and then repairing your Fitbit with your device. After, make sure your device is close to you and not around Bluetooth-disrupting devices. You can also turn off Battery Saver, as this can disrupt the connection between Fitbit and the connected device.
Make sure you read the entire article to know the steps I took to stop my Fitbit from disconnecting; I guarantee it’ll save you time and effort.
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How To Stop Fitbit Losing Bluetooth Connection
A Fitbit loses its Bluetooth connection when it’s close to Bluetooth-disrupting devices, running low on battery, or too far away from your connected device. Your Fitbit needs to be always updated. In addition, ensure your Fitbit and its corresponding device are close and adequately charged.
Here are the possible reasons your Fitbit is losing Bluetooth connection and how to stop it from happening.
1. Fitbit Is Around Bluetooth-Disrupting Devices
Wi-Fi connections and other devices using Bluetooth can disrupt the Bluetooth connection of your Fitbit.
Even consumer electronic devices like microwaves operate at 2.4Ghz. Due to government regulations for what radio frequencies can be used, most Wi-Fi routers operate at 2.4Ghz. However, newer routers have the option to use 5.0 GHz.
All Bluetooth devices using Bluetooth 5.0 use frequencies between 2.402 GHz and 2.480 GHz, making every Bluetooth device in your home a potential source of your Fitbit disconnecting.
Suppose your Fitbit only disconnects when your Microwave is on or in a room full of electronic devices. In that case, the Bluetooth signal is likely disrupted by the many electronic devices using the same frequency. Try to move away from other electronic devices to see if it makes a difference with the connection.
Have you ever wondered why your calories are so high on Fitbit? You can read my helpful article to discover what’s causing this issue and how to solve it.
2. The Fitbit Is Too Far Away From The Connected Device
According to my testing of the Bluetooth range of the Apple Watch Series 7 and the AirPods Pro, Bluetooth 5.0, the current standard for Bluetooth, has an effective range of between 262-310 feet.
Distance rarely affects your Fitbit connectivity. Only if you’re very far away will distance jeopardize your device. Most users use your Fitbit within 9 feet of their device.
I usually have my phone and my Fitbit very close to each other. That way, my Fitbit will not have Bluetooth connection issues and will continue to sync with my phone.
3. Your Fitbit Has Too Many Devices Connected To It
Many syncing issues are caused by having too many devices connected to one Fitbit. Supposedly Fitbit claims you can connect many different devices to one Fitbit as long as it’s a supported Fitbit device.
However, I find this causes many issues, especially if you connect your Fitbit to your iPad and iPhone using the Fitbit app.
Try to disconnect your Fitbit from every device aside from your phone to see if this improves your connection. Especially with Apple products, Fitbits can be confused when trying to connect via Bluetooth.
Curious about why your Fitbit thinks you’re awake so much? My article details whether Fitbit sleep is even accurate, which I recommend you read.
4. Your Fitbit or Device Might Need an Update
Like most electronic devices, if your Fitbit isn’t set to update, this automatically can cause issues with Bluetooth connection, same with the Bluetooth-connected device.
To be safe, update your Fitbit and Bluetooth-connected device to the latest version. You can update your Fitbit by following the quick video above.
To update your connected device, try the following.
If you are on an iPhone
- Open up your Settings.
- Choose General.
- Scroll down, find Software Updates, and select it.
For Android :
- Open up your Settings.
- Scroll down until you see System; select it. (you might need to tap on advanced)
- Tap on System Update.
- Tap on Check for Update.
Restart Your Fitbit
Restarting any electronic device will solve MOST problems, including a frozen screen or issues with Bluetooth connection.
To restart your Fitbit follow these steps:
- Press the left or side and bottom buttons and hold them down for at least 10 seconds. Wait until the Fitbit logo is shown on the screen. Once it appears, release the two buttons immediately.
- Allow Fitbit to restart and wait until the reboot process is finished.
Another way to restart a Fitbit device is via the settings area of the Fitbit app.
- Click on the clock face.
- Go to Settings and tap About.
- Select Reboot or Shutdown. The device should reboot, shut down, or turn off.
- Press the corresponding button to confirm the action.
- Please wait until the Fitbit device is shut down, then turn it on again.
For more information on why your Fitbit keeps disconnecting, you can read my helpful article.
If you did everything and still have issues with disconnecting, we can do only one more thing.
5. Disconnect & Re-pair Your Fitbit & Connected Bluetooth device
- Open up the Fitbit app.
- Click the top left photo of your Fitbit avatar profile on the Fitbit apps homepage.
- Then click on the watch you want to disconnect, then click the trash can icon on the top right side to unpair the watch.
Unpairing and then re-pairing, your Fitbit, should finally fix your connection issues. If all these steps fail, your only option is to contact support.
If that is the case, do not hesitate to contact Fitbit’s customer services and explain the situation, their live chat and support are open 24/7.
How Do I Stop My Bluetooth From Disconnecting?
Open the Bluetooth option, right-click the Bluetooth device where the Bluetooth isn’t working and choose “Repair.” Then, click on Properties. Change the setting to Power Management, then uncheck the box that says, “Let the computer turn this device off to save power.”
Bluetooth uses radio waves instead of wires and cables. Unfortunately, there are a lot of Bluetooth-ready devices in the world, which also means that many things can disrupt the signal.
To stop your Bluetooth device from disconnecting from your computer, you must ensure that the “Let the computer turn this device off to save power” option is turned off on your Windows computer or laptop (if you’re using them to connect your Fitbit).
You can turn off the Battery Saver option using an iPhone or Android since Fitbit uses Bluetooth to connect with your mobile devices. However, having Battery Saver turned on will mean that your device will be much more efficient with managing power, weakening the Bluetooth signal.
If you follow my steps above, I’m sure you can stop your Fitbit from disconnecting once the Battery Saver option is off. However, there are also other reasons why Fitbit keeps losing its Bluetooth pairing.
Have you ever wondered if you need location and Bluetooth for your Fitbit to work? To discover the truth, you can read my helpful article.
Why Has My Fitbit Disconnected From My Phone?
Check if any app or feature on your phone that saves battery life affects your Fitbit app. Also, on an Android device, go to Settings > Apps > Fitbit > Permissions and make sure that Bluetooth and location services (GPS) are turned on.
I advise you to turn off any app that saves your battery if you want to connect to your Fitbit device. It includes battery-saving, storage cleaning, and “optimizer apps.” According to Fitbit, you should also turn on GPS on your device to make sure Fitbit works appropriately.
Overall, I advise any Fitbit owner to turn off Battery Saver or disable battery-saving apps that can mess with the Bluetooth connection. Owning a Fitbit can mean that your device’s battery will drain faster, but the benefits are well worth it.